We agree to provide you with the Rummy Queen Service. The Service includes all of the Rummy Queen products, features, applications, services, technologies, and software that we provide to advance Rummy Queen s mission: To bring you closer to the people and things you love. The Service is made up of the following aspects (the Service):
Offering personalized opportunities to create, connect, communicate, discover, and share.
People are different. We want to strengthen your relationships through shared experiences you actually care about. So we build systems that try to understand who and what you and others care about, and use that information to help you create, find, join, and share in experiences that matter to you. Part of that is highlighting content, features, offers, and accounts you might be interested in, and offering ways for you to experience Rummy Queen based on things you and others do on and off Rummy Queen
Fostering a positive, inclusive, and safe environment.
We develop and use tools and offer resources to our community members that help to make their experiences positive and inclusive, including when we think they might need help. We also have teams and systems that work to combat abuse and violations of our Terms and policies, as well as harmful and deceptive behavior. We use all the information we have-including your information-to try to keep our platform secure.
Developing and using technologies that help us consistently serve our growing community.
Organizing and analyzing information for our growing community is central to our Service. A big part of our Service is creating and using cutting-edge technologies that help us personalize, protect, and improve our Service on an incredibly large scale for a broad global community. Technologies like artificial intelligence and machine learning give us the power to apply complex processes across our Service. Automated technologies also help us ensure the functionality and integrity of our Service.
Ensuring a stable global infrastructure for our Service.
To provide our global Service, we must store and transfer data across our systems around the world, including outside of your country of residence.
Connecting you with brands, products, and services in ways you care about.
We use data from Rummy Queen as well as from third-party partners, to show you ads, offers, and other sponsored content that we believe will be meaningful to you. And we try to make that content as relevant as all your other experiences on Rummy Queen
Research and innovation.
We use the information we have to study our Service and collaborate with others on research to make our Service better and contribute to the well-being of our community.
The Hon’Ble Supreme Court of India, after in-depth investigation and evaluation, finally determined that "Rummy is a game of skill" and is not a gambling/gaming game in India. Indian gambling games are regulated by the "Public Gambling Act" of 1867, which does not apply to skill games. Rummy is a skill game, not a gambling game.
Playing Rummy games on our platform is legal, not a gambling game, for the following reasons:
1.The Rummy game itself is legal, not a gambling game, and is not restricted to the control of the gambling law
2.Rummy is a skill game, we only provide compliant Rummy gameplay and game system
3.Players from Assam, Nagaland, Odisha, Sikkim and Telangana are not allowed to participate in our game
Providing our Service requires collecting and using your information. The Data Policy explains how we collect, use, and share information across the Rummy Queen Products. It also explains the many ways you can control your information, including in the Privacy and Security Settings. You must agree to the Data Policy to use Rummy Queen .
In return for our commitment to provide the Service, we require you to make the below commitments to us.
Who Can Use Rummy Queen We want our Service to be as open and inclusive as possible, but we also want it to be safe, secure, and in accordance with the law. So, we need you to commit to a few restrictions in order to be part of the Rummy Queen community.
You must not be a convicted sex offender.
How You Can't Use Rummy Queen Providing a safe and open Service for a broad community requires that we all do our part.
You can't impersonate others or provide inaccurate information.
You don't have to disclose your identity on Rummy Queen but you must provide us with accurate and up to date information (including registration information). Also, you may not impersonate someone you aren't, and you can't create an account for someone else unless you have their express permission.
You can't attempt to create accounts or access or collect information in unauthorized ways.
This includes creating accounts or collecting information in an automated way without our express permission.
You can't use a domain name or URL in your username without our prior written consent.
Permissions You Give to Us. As part of our agreement, you also give us permissions that we need to provide the Service.
We do not claim ownership of your content, but you grant us a license to use it.
Nothing is changing about your rights in your content. We do not claim ownership of your content that you post on or through the Service. Instead, when you share, post, or upload content that is covered by intellectual property rights (like photos or videos) on or in connection with our Service, you hereby grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content (consistent with your privacy and application settings). You can end this license anytime by deleting your content or account. However, content will continue to appear if you shared it with others and they have not deleted it.
The product and/or services including playing of free and Real Money Games is restricted to persons who are 18 years of age or older and are bona fide residents of India, except for the states of Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, Tamil Nadu and Telangana. We may limit access to our product and/or services at our discretion. By reading this document you confirm that you are not accessing our product and/or services from anywhere in the state of Andhra Pradesh, state of Assam, state of Nagaland, state of Odisha, state of Sikkim, state of Tamil Nadu, state of Telangana or outside India.
Our Agreement.
Who Has Rights Under this Agreement.
Who Is Responsible if Something Happens.
How We Will Handle Disputes.
If you are a consumer, the laws of the country in which you reside will apply to any claim, cause of action, or dispute you have against us that arises out of or relates to these Terms ("claim"), and you may resolve your claim in any competent court in that country that has jurisdiction over the claim.
Unsolicited Material.
We always appreciate feedback or other suggestions, but may use them without any restrictions or obligation to compensate you for them, and are under no obligation to keep them confidential.
To cancel a purchase you will have to visit the Rummy Queen Support website.
Login with your User ID，Password and order ID and you will be redirected to a Rummy Queen Support page with a list of all your Game Purchases.
From the list of Recent Products select the game you want to cancel.
You can cancel the order on the website within 24 hours after the purchase. We will process your request within 1-3 business day. After the request is approved, the money will be transferred to your account within 48 hours.
There could be delays due to the time required for verification and completing the withdrawal transaction. This includes National and Bank Holidays or disruptions of service. We shall not be liable to pay you any form of compensation for the reason of delays in remitting payments to you from your user account.
Select a specific reason for your cancellation. Most common one is listed in the Reason for Refund section.
After selecting a specific reason to claim Rummy Queen Refund, you will be on a page where you have to click on on “I’d like to request a refund”
It the Chips is purchased within 2 weeks and not played it is eligible for a refund. Select the Refund Method. You can choose the Credit ，Debit card or Paytm account you used for the payment.
After you initiate a refund application, our staff will review your refund application within 1-3 business day. If there are no problems, your application will be approved
The amount will be transferred with 7 days after approval. Check your email for a confirmation message from Rummy Queen .
There could be delays due to the time required for verification and completing the withdrawal transaction. This includes National and Bank Holidays or disruptions of service. We shall not be liable to pay you any form of compensation for the reason of delays in remitting payments to you from your user account.
So this is how do you refund a game on Rummy Queen the process is extremely simple and straight forward. IF you have any questions, You can contact Rummy Queen for the issue.
We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account, here.